Insight into Digital Onboarding
At its core, onboarding is the process of ﬁnalising a new relationship with a prospective client. As the ﬁrst engagement with the ﬁrm, it is critical that this process is as easy and tailored as possible, as it will help set the tone for the ongoing relationship. Traditionally, ﬁrms in the Wealth & Investment Management Sector have completed onboarding for prospective clients using a mix of face to face meetings, formal paper documents, and emails. As this information is captured manually, it often then needs to be re-typed into one or more internal systems to help complete the approval and set-up of the client.
Read more on the topic here