Enrich every aspect of client experience to ensure acquisition, retention and profitability
How can operations teams ensure that your clients’ needs are fully satisfied, throughout their entire relationship with your firm, from their very first touchpoint?
For any business the whole should be greater than the sum of its parts. All too often wealth managers do a great job of marketing and sales, but onward processes including onboarding and client service are painful, which impacts profits.
In an industry fraught with manual processes, lack of digitisation and automation leads to high-cost inefficiency. Advisors spend more time on administration than advising clients, routine tasks take too long to complete and client experience is severely compromised.
Portfolio performance and relationship management are the factors that most impact client retention and value – not necessarily in that order. When advisors make recommendations that are not relevant or timely, clients lose trust and stop investing.
With a 360-degree view of every client’s journey with your firm, including their sentiments and the impact on their client book, you can quickly identify gaps in systems and processes that will degrade client experience and reduce revenues over time.
By digitising processes, automating routine tasks and applying AI to generate intelligent insights you will remove friction, accelerate administrative processes, increase client self-service where it makes sense and empower advisors to spend more time on revenue-generating work.
By capturing, managing and analysing all client data digitally, and automatically aligning it with changes in market trends and client sentiment, advisors are alerted when action is required and can focus on creating next best recommendations that increase profitability for all.