Ensure seamless, fluid journeys throughout the client lifecycle to maximise client and advisor satisfaction
How can support teams eliminate friction from sales, onboarding and ongoing relationship management processes to avoid wasted time and frustration?
Manual processes are inherently labour-intensive, slow and error-prone. Without automation, many of the processes that clients and advisors have to pass through have too many steps, take too long to complete and involve excessive legwork.
With data originating from a multitude of sources, entering the organisation via a wide variety of channels and stored in a large number of unconnected systems all requiring separate logins, any kind of analysis can be frustratingly difficult and long.
Client requests for improved support are most frequently heard in relation to data capture and onboarding. In decades-old technology environments, lacking the agility to add new functionality or integrate with newer, more innovative solutions, honouring these requests can be slow and costly.
When client data is maintained in a single repository, accessed via a single sign-on platform, relationship managers save vast amounts of time that would otherwise be spent searching multiple systems or asking colleagues for client information, and clients avoid duplicate data entry.
When routine administration processes are automated the client and advisor experience becomes faster, with less friction. Automated alerts can be set to help advisors prioritise tasks, so no actions are ever missed. For clients, automation results in a more satisfying and fluid journey.
By providing a single view of all cases related to each client, and all open cases by relationship manager, advisors and business managers can spend more time proactively analysing next steps that will generate profitable outcomes for both clients and your firm.