Cut complexity, shorten onboarding, improve client experience and ensure regulatory compliance
How can wealth managers cut time, cost and risk out of the client onboarding process?
Client onboarding is a cumbersome process often involving fifty or more steps. Complex manual processes and compliance obligations can make onboarding lengthy and tedious, which frustrates both clients and relationship managers.
Vast increases in regulation have made it difficult for wealth managers to evolve decades-old systems and processes without deploying large-scale projects.
Managing workload, prioritising onboarding cases and tracking against SLAs when there is no single view of caseloads across the business can prove especially challenging. Onboarding teams spend more time pushing paper, conferring with colleagues, tracing documents and recording interactions than they do focusing on proactive risk assessments.
For clients, onboarding is their first exposure to your service. Delays, duplication and confusing communications create a poor first impression that may leave them wondering if they made the right choice.
Most client onboarding projects fail because they simply digitise pre-existing manual processes, instead of re-engineering them for optimisation and efficiency. Wealth Dynamix applies industry best practice to cut complexity out of your onboarding processes before introducing intelligence and automation.
By enabling you to capture data once, and re-use it many times throughout the client lifecycle, clients are never asked for the same information twice. Electronic forms are pre-populated, and data collected during onboarding is accessible to relationship managers in the future.
By delivering the complete digital set of compliance rules, which can be configured, maintained and administered via workflows, compliance is assured.
You will shorten onboarding processes and improve client experience, thereby increasing the lifetime value of every client. And by replacing manual processes with intelligent automation and workflows you will dramatically cut costs.